Hospitals and Clinics

Situación:

120-bed hospital without real-time occupancy visibility. Medical Director spends 2h daily on calls to check bed status, expected discharges, and blocked patients. During epidemic peaks (flu, COVID), the ED collapses without being able to quickly identify available beds. Management pressures to improve occupancy rate (target >85%) without compromising quality of care—an impossible balance to measure without objective data.

Solución:

Layer 1 (Digitalization): We connect to SAP in read-only mode, extracting admission/discharge data every 15min without modifying the existing system. Layer 2 (Monitoring): Command Center displays in real time occupied/available beds by department, expected discharges, and blocked patients awaiting social services processing.

Impacto:

40% reduction in time spent on manual bed management (from 2h to 45min daily). Immediate identification of 8-12 blocked patients who could free acute beds. 15% improvement in ED response time for admissions—reducing wait times for patients needing hospitalization and improving the patient experience during critical moments.

Situación:

12-15% of patients with length of stay > 10 days without clear clinical reason. Lack of tools to detect cases that could benefit from early discharge management or transfer to lower complexity units (e.g., intermediate care, home hospitalization). The average length of stay KPI is 20% above the regional benchmark, generating Board pressure without visibility of which specific cases are inflating the metric.

Solución:

Layer 1 (Digitalization): We integrate length of stay data with DRG benchmarks and clinical discharge criteria. Layer 2 (Monitoring): Ward Flow automatically identifies patients with stays >10 days without clinical justification and flags them for daily review by the discharge management team.

Impacto:

8% reduction in overall average length of stay (from 6.2 to 5.7 days), freeing beds for patients who need them and reducing the risk of complications associated with prolonged hospitalizations. Release of 6-8 equivalent beds through better turnover allows treating more patients faster. Estimated savings of 180K/year in unnecessary hospitalization costs.

Situación:

ED takes 45-90 minutes to locate a bed for admission, making 8-12 calls to different departments. There is no centralized visibility of availability, generating staff frustration and delays in care. Door-to-bed time KPIs consistently exceed 4 hours, risking penalties for non-compliance with quality of care standards.

Solución:

Layer 1 (Digitalization): We consolidate bed availability data from all departments into a single source of truth. Layer 2 (Monitoring): ED Operations Dashboard displays real-time availability with discharge predictions for the next 4h, eliminating the need for phone calls.

Impacto:

80% reduction in ED-to-ward calls (from 10 to 2 calls/admission). Bed assignment time reduced from 60min to 15min—significantly reducing the time patients spend in the ED waiting for admission, improving their safety and comfort. Improved satisfaction among ED and ward staff (fewer interruptions).

Situación:

Medical Direction and Management require consolidated weekly reports: average occupancy, admissions/discharges, average length of stay, surgical activity, emergency department. Administrative staff invest 6-8h weekly consolidating data manually from multiple sources (SAP, Excel, PDFs). The Board demands explanations on KPI deviations, but data arrives 1-2 weeks late—making timely corrections impossible.

Solución:

Layer 1 (Digitalization): AI parsers extract data from SAP, Excel, and PDFs, consolidating them into a unified database. Layer 2 (Monitoring): Executive Command Center displays all key metrics with 12-month historical data. Layer 3 (Response): Automatic alerts for deviations >10% vs. targets sent directly to Medical Direction.

Impacto:

Savings of 300h/year in manual report preparation (from 8h to 30min weekly). Better-informed decisions thanks to real-time data vs. reports with 1-2 weeks of delay. Better accountability with visible historical trending.